Client PortalDocumentation
Your comprehensive guide to managing accessibility with the A3S Client Portal. Learn how to track progress, access reports, and collaborate with your team.
What is the A3S Client Portal?
The A3S Client Portal is your central hub for managing your organization's accessibility program. Think of it as your "command center" where you can see everything related to making your websites and digital content accessible to people with disabilities.
In simple terms: Track progress, download reports, request documents, and communicate with our team—all in one place.
What Can You Do?
Real-time Monitoring
Track accessibility issues found on your website and see fixes in real-time
Legal Protection
Download official documents proving your accessibility compliance efforts
Document Services
Upload files to have them made accessible by our experts
Download Reports
Get monthly PDF reports to share with stakeholders
Team Access
Invite coworkers to stay informed about progress
Get Help
Submit support tickets for questions or assistance
Bookmark this page for quick access. Press ⌘D on Mac or Ctrl+D on Windows.
Quick Start Guide
Follow these step-by-step instructions to get started with your A3S Client Portal
Make sure you have received your login credentials from A3S. If you haven't received an email invitation, contact your A3S representative or email support@a3s.app
Step-by-Step: Your First Login
Go to the Sign In Page
Open your web browser (Chrome, Safari, Firefox, or Edge) and navigate to the A3S Client Portal.
client.a3s.app in your browser's address barEnter Your Credentials
Type your email address and password to access your account.
Arrive at Your Dashboard
After signing in successfully, you will automatically be taken to your dashboard.
The dashboard is the first thing you see after logging in. Here's what you'll find:
Finding Your Way Around
The Navigation Menu
On the left side of the screen (or at the bottom on mobile phones), you'll see a menu with icons. This is how you move between different sections of the portal:
Your home page with overview stats
Your websites being monitored
Monthly accessibility reports
Legal documents and VPATs
Upload docs for accessibility fixes
Invite and manage team members
Support requests and questions
Detailed analytics and trends
Quick Tip: Click the Logo to Go Home
If you ever get lost or want to return to the main dashboard, just click the A3S logo in the top left corner of the screen. This will always take you back to your dashboard.
Dashboard
Core FeatureYour central hub for monitoring accessibility compliance
What is the Dashboard?
The Dashboard is like the "home screen" of your portal. It gives you a quick snapshot of your entire accessibility program without having to click through multiple pages. Think of it as your accessibility "report card" that updates automatically.
Understanding the Numbers at the Top
When you look at your dashboard, you'll see four big numbers displayed prominently at the top. Here's what each one means in plain English:
Total URLs
This is the number of web pages on your site that we are checking for accessibility issues. Example: If you see "150", it means we're monitoring 150 pages on your website.
Issues Found
This is the total number of accessibility problems we've discovered across all your pages. Don't panic if this number is high! The goal is to watch it go down over time as issues get fixed.
URLs Tested
This shows how many of your pages have been tested so far. Example: If you have 150 Total URLs and 100 URLs Tested, we've checked 100 pages and still have 50 more to go.
URLs Remediated
This is the "good news" number! It shows how many pages have had ALL their accessibility issues fixed. This is the number you want to see grow!
The Colorful Pie Chart
Below the numbers, you'll see a colorful pie chart. This chart breaks down your accessibility issues into different categories so you can see what types of problems are most common. Hover your mouse over any colored section to see more details.
What do these categories mean?
- Screen Reader
These issues affect people who are blind and use software that reads web pages aloud. For example: missing descriptions on images.
- Keyboard Navigation
These issues affect people who can't use a mouse and must navigate using only their keyboard. For example: menus that only work with mouse clicks.
- Color Contrast
These issues affect people with low vision or color blindness. For example: light gray text on a white background is hard to read.
- Text Spacing
These issues appear when users adjust text spacing settings for readability. For example: text that overlaps when spacing is increased.
- Browser Zoom
These issues appear when users zoom in on their browser to make content larger. For example: content that gets cut off or overlaps when zoomed to 200%.
- Automated Tools
These are technical issues found by automated scanning tools. For example: missing form labels or duplicate IDs in the code.
Your Projects List
At the bottom of the dashboard, you'll see cards for each of your projects (websites). Each card shows:
- The website name (like "Company Main Website")
- A colored status badge (In Progress, Monitoring, Completed, etc.)
- Quick stats showing issues and progress
How to View Project Details
To see detailed information about any project, simply click on the project card. This will take you to a page with all the issues, URLs, and progress information for that specific website.
Projects
Core FeatureManage and monitor your accessibility projects
What is a Project?
A "Project" in the A3S portal represents one of your websites or web applications that we're monitoring for accessibility. If your company has multiple websites, each one will be a separate project. For example, if you have a main website and a customer portal, those would be two different projects.
How to View Your Projects
Understanding Project Status
Each project has a colored status badge that tells you where things stand. Here's what each status means:
This project is being set up. We're determining the scope, identifying pages to test, and preparing to begin the accessibility audit. No action needed from you yet.
Our team is actively working on this project! Testing is underway and issues are being identified and fixed. You'll see the "Issues Found" number change as we discover and resolve problems.
The initial remediation is done! We've fixed the main issues and are now continuously watching your site for any new problems that might pop up. We'll alert you if something new is found.
The accessibility program for this project has been completed. All contracted work is finished. You can still view all historical data and reports.
Work on this project has been temporarily paused. This could be due to a website redesign, budget considerations, or other business reasons. Work will resume when ready.
What You'll See Inside a Project
When you click on a project, you'll see a detailed page with several tabs:
Issues Tab
This shows all the accessibility problems found on your website, organized by category (Screen Reader, Keyboard, etc.). You can:
- Click on any issue to see exactly where it is and how to fix it
- Filter issues by status (Open, In Progress, Resolved)
- Search for specific issues using the search box
URLs Tab
This lists every page on your website that's being monitored. You can see:
- The full URL of each page
- How many issues each page has
- Whether the page has been tested and remediated
Pro Tip: Use the Back Button
After viewing a project's details, you can click the back arrow (← ) in your browser or click "Projects" in the navigation menu to return to the list of all projects.
Issues
Core FeatureTrack and understand accessibility issues across your projects
What is an "Issue"?
An "issue" is an accessibility problem we found on your website. Each issue represents something that makes your site difficult or impossible to use for people with disabilities. Our job is to find these issues and fix them so everyone can use your website.
How to View Issues
There are two ways to see your issues:
Option 1: From the Dashboard
Click on any project card on your dashboard, then click the "Issues" tab to see all issues for that project.
Option 2: From the Projects Page
Go to Projects → Click on a project → Click the "Issues" tab.
Understanding Issue Categories
We organize issues into six categories based on what kind of disability they affect. Here's what each category means in plain language:
Screen Reader Issues
These affect assistive technology compatibility. Users who are blind use software that reads web pages out loud. When images don't have descriptions, or buttons don't have labels, the software can't tell the user what's there.
Keyboard Navigation Issues
These affect keyboard-only users navigating the interface. People who cannot use a mouse must navigate using only their keyboard (Tab, Enter, and arrow keys). If a button only works when you click it with a mouse, keyboard users can't use it.
Browser Zoom Issues
These are issues appearing when users zoom the browser. People with low vision often zoom their browser to 200% or more. If your website breaks or becomes unusable when zoomed, that's a problem.
Text Spacing Issues
These are issues when text spacing is adjusted by users. Some users with dyslexia or visual impairments increase letter spacing, word spacing, or line height to make text easier to read. Content should remain readable with these adjustments.
Color Contrast Issues
These involve insufficient color contrast between elements. People with low vision or color blindness need adequate contrast to read text. If text is light gray on white, or a button uses colors that are too similar, it's hard for these users to see.
Automated Tools Issues
These are issues detected by automated accessibility testing. These are technical problems in the code that automated scanning tools can detect. They're usually things developers need to fix in the HTML or CSS code.
Understanding Issue Status
Issues may have a status label that tells you about their current state. Not all issues have a status (new issues are simply in the queue to be addressed). Here are the statuses you might see:
The issue has been fixed and verified. You can check it off your list! The fix has been implemented on your website.
This issue requires action from your team or needs further review. There may be a question about how to resolve it, or it might need input from your developers.
This issue is caused by a third-party component, plugin, or service that you don't control (like an embedded widget, social media plugin, or external tool). These often require contacting the vendor or finding an alternative solution.
What if an issue has no status?
If an issue doesn't show a status badge, it means it's been identified and is in the queue to be addressed. Our team works through issues systematically, prioritizing by severity.
What You'll See When You Click an Issue
When you click on any issue to see its details, you'll find:
- Location: The exact webpage URL and which part of the page has the problem (like "the submit button in the contact form")
- WCAG Criterion: A code like "1.1.1" that references the specific accessibility rule being violated (you don't need to memorize these!)
- Description: A plain-language explanation of what the problem is and who it affects
- Recommendation: Specific instructions on how to fix the issue
- Screenshot: Often includes a visual showing exactly where the issue is on the page
Don't Worry About Understanding Everything
You don't need to understand all the technical details of each issue. That's our job! The issue details are there so your developers can fix things if needed, or so you can understand what we're working on. Feel free to just check the status and let us handle the rest.
Reports
Core FeatureAccess your accessibility audit reports and share with stakeholders
What Are Reports?
Reports are professional PDF documents that summarize your accessibility status. They're designed to be shared with your boss, stakeholders, or anyone who needs to understand your accessibility efforts without logging into the portal. Think of them as a "report card" you can email or print.
How to Access Your Reports
When Do I Get New Reports?
You receive comprehensive accessibility audit reports on a monthly basis. We'll notify you (via the Notifications feature) when a new report is ready. You don't need to do anything to request monthly reports - they're automatically generated for you.
What's Inside Each Report?
Each report contains several sections. Here's what you'll find:
Executive Summary
This is the "TL;DR" (too long; didn't read) section. It gives a high-level overview of your accessibility status in 1-2 paragraphs. Perfect for executives who just want the highlights.
Issue Breakdown
Charts and numbers showing how many issues were found in each category (Screen Reader, Keyboard, etc.) and their severity levels. Helps you understand what types of problems are most common.
Progress Tracking
Shows how you're doing compared to last month. Are issues going down? How many pages have been fixed? This section shows your improvement over time.
Recommendations
A prioritized list of what should be fixed next. We rank issues by importance so you know where to focus your efforts.
How to Download a Report
How to Share a Report with Others
Need to share a report with someone who doesn't have portal access? You have two options:
Option 1: Download and Email
Download the PDF to your computer, then attach it to an email. Simple and works for everyone!
Option 2: Share a Public Link
Click the "Share" button on any report to generate a special link. Anyone with this link can view the report without needing to log in. Great for quick sharing!
Pro Tip: Share Reports to Prove Your Commitment
Accessibility reports are great evidence that your organization takes accessibility seriously. Share them with procurement teams, customers asking about your accessibility, or include them in vendor questionnaires.
Evidence Locker
ServiceLegal-grade accessibility documentation for compliance and protection
What is the Evidence Locker?
The Evidence Locker is where you get official legal documents that prove your organization is working on accessibility. These aren't regular reports - they're professional-grade documents designed to protect you legally.
When would I need these? If a customer asks about your accessibility compliance, if you're responding to a procurement questionnaire, or if (worst case) you receive a legal complaint about your website's accessibility.
How to Access the Evidence Locker
Types of Documents You Can Request
Here are the different types of documents available and when you'd use each one:
VPAT (Voluntary Product Accessibility Template)
This is a standardized form that describes how accessible your product is. It goes through each accessibility requirement and explains if you meet it, partially meet it, or don't meet it.
When to use: When a company asks "Do you have a VPAT?" during their buying process, or when filling out vendor security/accessibility questionnaires.
Accessibility Summary
A comprehensive overview of issues found, resolutions made, and remediation evidence with documentation of your accessibility program progress.
When to use: Internal presentations to leadership, board meetings, or when you need to show stakeholders what's happening with accessibility.
Legal Response
Pre-prepared responses for legal challenges. Includes evidence of your remediation efforts, timelines, and good-faith progress.
When to use: If you receive a demand letter or legal complaint about accessibility. This document helps your legal team respond with evidence that you're actively addressing issues.
Monthly Monitoring
Ongoing accessibility maintenance reports showing continuous monitoring, maintenance activities, and improvement.
When to use: To demonstrate that accessibility isn't a one-time project, but an ongoing commitment. Great for annual reviews or compliance audits.
Audit Report
Comprehensive accessibility audit findings documenting the full results of accessibility testing on your site.
When to use: When you need detailed technical documentation of all accessibility issues found during an audit cycle.
Remediation Plan
An action plan for fixing accessibility issues, including timelines, priorities, and recommended approaches.
When to use: When you need a roadmap for your development team to follow, or to show stakeholders the plan for addressing issues.
How to Request a New Document
Follow these step-by-step instructions to request a document:
- 1Click the "Request Document" button
This button is at the top right of the Evidence Locker page. It's usually a prominent colored button.
- 2Select the document type from the dropdown
Click on the dropdown menu and choose which type of document you need (VPAT, Legal Response, etc.).
- 3Add any special notes or requirements
Is there something specific you need included? A particular format? Add those details in the notes field.
- 4Set the priority level
How urgent is this? See the priority explanations below.
- 5Click Submit
You'll receive a confirmation, and you can track the status of your request in the Evidence Locker.
Understanding Priority Levels
When requesting a document, you'll be asked to set a priority. Here's what each level means:
Use this only for true emergencies, like responding to a legal demand letter or a compliance deadline. We'll prioritize this above all other work. Expected turnaround: 1-2 business days.
For important business needs, like a procurement deadline or customer request. Expected turnaround: 3-5 business days.
Standard requests without a tight deadline. Expected turnaround: 5-7 business days.
Nice-to-have documentation with no deadline. We'll get to it when we can. Expected turnaround: 7-10 business days.
Important: Request Documents Before You Need Them
Don't wait until the last minute! If you know you'll need a VPAT for an upcoming procurement, request it a few weeks ahead of time. This gives us time to prepare a thorough, accurate document.
Document Remediation
ServiceSubmit documents for professional accessibility remediation
What is Document Remediation?
Document remediation is the process of making PDFs, Word documents, PowerPoints, and Excel files accessible to people with disabilities. An "accessible document" can be read by screen readers, has proper heading structure, and includes descriptions for images.
Why does this matter? If someone who is blind tries to read an inaccessible PDF, their screen reader might just say "image image image" or read text in the wrong order. We fix that!
How to Submit a Document for Remediation
Follow these detailed steps to upload a document:
- 1Go to Document Remediation
Click on "Document Remediation" in the left navigation menu. Look for the icon that looks like a document with a checkmark.
- 2Click the "Upload Document" button
This is usually a prominent button at the top of the page. It might say "Upload Document" or "New Request" or have a "+" icon.
- 3Select your file
A file picker window will open. Navigate to where your document is saved on your computer. Click on the file to select it, then click "Open" (or double-click the file).
- 4Wait for the file to upload
You'll see a progress bar. Larger files take longer to upload. Don't close the browser window while this is happening!
- 5Add notes (optional but helpful)
Is there anything special about this document? Does it have complex tables? Specific formatting that needs to be preserved? Add notes so we know what to pay attention to.
- 6Review the price estimate
The system will show you an estimated cost based on the number of pages and document complexity. This is just an estimate - we'll confirm the final price.
- 7Click Submit
Your document is now in the queue! You can track its status on the Document Remediation page.
What File Types Can I Submit?
We can remediate most common document formats:
Files up to 50MB. Price is based on page count. Most common format we work with.
.doc and .docx files. Works great for documents with complex formatting.
.ppt and .pptx files. We'll make sure slides, images, and charts are accessible.
.xls and .xlsx files. We'll add proper table headers and structure.
Understanding Document Status
After you submit a document, you can track its progress. Here's what each status means:
We've received your document and someone on our team will review it soon to confirm the scope and pricing.
Your document has been reviewed and approved. It's now in the queue waiting for a remediation specialist.
A specialist is actively working on making your document accessible. This is where the magic happens!
Your accessible document is ready! You'll see a download button to get the remediated file.
The document couldn't be processed. This is rare, but might happen if the file is corrupted, in an unsupported format, or has other issues. We'll explain the reason and you can resubmit.
How to Download Your Completed Document
Pro Tip: Keep Both Versions
We recommend keeping both your original document and the accessible version. If you need to make changes to the content, edit the original and submit it again for remediation.
Team Management
ManagementInvite and manage team members with role-based access
What is Team Management?
The Team page lets you invite your coworkers to access the A3S portal. This is useful when multiple people in your organization need to see accessibility reports, track progress, or manage the program. Each person gets their own login.
How to Invite a Team Member
Follow these detailed steps to add someone to your team:
- 1Go to the Team page
Click on "Team" in the left navigation menu. Look for the icon that shows multiple people.
- 2Click the "Invite Member" button
This button is at the top right of the Team page. A form will appear.
- 3Enter their email address
Type the work email address of the person you want to invite. Make sure it's spelled correctly!
- 4Select their role
Choose what level of access they should have: Admin, Member, or Viewer. (See explanations below)
- 5Select which projects they can see
If you have multiple projects, you can choose which ones this person should have access to. Check the boxes next to the projects they need.
- 6Click "Send Invitation"
An email will be sent to that person with instructions on how to set up their account.
Understanding User Roles
Each team member has a "role" that determines what they can do in the portal. Here's what each role means:
Admin
Admins can do everything. They have full control over the portal and can invite other team members.
What Admins can do:
- View all projects and data
- Invite and remove team members
- Request documents from Evidence Locker
- Submit documents for remediation
- Create support tickets
Best for: Project managers, IT leads, accessibility coordinators
Member
Members can view and interact with assigned projects, but can't invite new team members.
What Members can do:
- View projects they're assigned to
- Download reports
- View issue details
- Create support tickets
Best for: Developers, content editors, marketing team
Viewer
Viewers have read-only access. They can see data but can't make any changes.
What Viewers can do:
- View assigned project data
- Download reports
- View issue summaries
Best for: Executives, stakeholders who just need visibility
Managing Existing Team Members
After someone has joined your team, you can manage their access:
To change someone's role or project access:
- Find the person in your team list
- Click the three-dot menu icon (⋯) on the right side of their row
- Select "Edit" from the dropdown menu
- Change their role or project assignments as needed
- Click "Save"
To remove someone from the team:
- Click the three-dot menu icon (⋯) next to their name
- Select "Remove" from the dropdown
- Confirm that you want to remove them
Note: Removed members immediately lose access and would need a new invitation to return.
To resend an invitation:
If someone didn't receive the invitation email or it expired:
- Find the pending invitation in your team list (look for "Pending" status)
- Click the three-dot menu (⋯)
- Select "Resend Invitation"
Be Careful with Admin Access
Only give Admin access to people who truly need to manage the account. Admins can invite and remove other team members, including other admins. When in doubt, start with Member or Viewer access - you can always upgrade later.
Support Tickets
ManagementGet help from our team with any questions or issues
What Are Support Tickets?
Support tickets are how you communicate with our team. Have a question? Need help with something? Found a bug? Create a ticket and we'll respond. It's like sending an email, but you can track the conversation and status all in one place.
How to Create a Support Ticket
Follow these steps to submit a question or request:
- 1Go to the Tickets page
Click on "Tickets" in the left navigation menu. Look for the ticket/tag icon.
- 2Click the "New Ticket" button
This opens a form where you'll describe what you need help with.
- 3Select the ticket type
Choose the category that best describes your request (Issue, Question, Feature Request, etc.). This helps us route your ticket to the right person.
- 4Enter a clear title
Write a short summary of your issue. Good example: "Can't download October report". Bad example: "Help!"
- 5Write a detailed description
Explain your issue or question in detail. Include what you were trying to do, what happened, and what you expected to happen. The more details you provide, the faster we can help!
- 6Attach files if helpful (optional)
If you have a screenshot showing the problem or a document related to your request, click the attachment button to add it.
- 7Click "Submit"
Your ticket is sent to our team! You'll receive a confirmation, and you can track the response on the Tickets page.
What Type of Ticket Should I Create?
Choose the category that best matches what you need:
Something technical is broken or not working correctly. Use this if you're having problems with the portal itself, error messages, or features not behaving as expected.
Example: "I click Download on my report but nothing happens"
Questions about your invoice, pricing, payments, or subscription.
Example: "I have a question about the charge on my latest invoice"
You have a question or need clarification about something. Use this for "how do I..." questions or to understand something about accessibility or the portal.
Example: "How do I share a report with someone outside my company?"
You have an idea for something new or an improvement. We love hearing suggestions!
Example: "It would be helpful to filter issues by date range"
You found a bug or error in the portal. Different from a technical issue - this is specifically for reporting software defects.
Example: "The date shows incorrectly on my reports"
Anything that doesn't fit the categories above.
Understanding Ticket Status
After you submit a ticket, you can track its progress. Here's what each status means:
We've received your ticket and it's in our queue. Someone will look at it soon.
A team member is actively working on your request.
We need more information from you to proceed. Check the ticket for our question and reply!
The issue has been resolved and the ticket is closed. You can still view it for reference.
How to Reply to a Ticket
If we ask you a question or you need to add more information:
Pro Tip: Include Screenshots
A picture is worth a thousand words! If you're reporting a problem, take a screenshot of the error or issue. On Windows, press "Windows + Shift + S". On Mac, press "Cmd + Shift + 4". Then attach the image to your ticket.
Notifications
ManagementStay updated on important events and changes
What Are Notifications?
Notifications are alerts that tell you when something important happens in your portal. They appear as a small red badge on the bell icon in the top menu. Think of them like text message alerts for your accessibility program.
How to View Your Notifications
Types of Notifications You'll Receive
Here's what kinds of things we'll notify you about:
When accessibility issues on your site are resolved, or if new issues need your attention.
When your monthly report is ready to download, you'll get a notification so you know to check it out.
When a document you requested from the Evidence Locker or Document Remediation is ready.
When someone new joins your team or when a team member is removed.
When our team responds to your support ticket or needs more information from you.
How to Manage Your Notifications
To act on a notification:
Simply click on any notification to go directly to the related page. For example, clicking a "Report Ready" notification will take you straight to the Reports page.
To mark a notification as read:
Hover over the notification and click the checkmark icon (✓) that appears. The notification will no longer show as unread.
To clear all notifications at once:
Look for the "Mark All Read" button at the top of the notifications panel. Clicking this will mark all your notifications as read and remove the red badge from the bell icon.
Pro Tip: Check Notifications Regularly
Make it a habit to check your notifications when you log in. Important updates like new reports or resolved issues will be waiting for you there!
Status & Analytics
ManagementDeep-dive analytics and compliance trends
What is the Status Page?
The Status page is where you go for the "big picture" view of your accessibility program. While the Dashboard gives you a quick overview, the Status page lets you dig deeper with charts, trends, and detailed analytics. It's great for creating presentations or understanding how things are changing over time.
How to Access Status & Analytics
What Analytics Are Available?
Here's what you can learn from the Status page:
Remediation Progress Over Time
A line chart showing how many issues have been fixed over the weeks and months. You want to see this line going up and to the right. This is great for showing stakeholders "look how much progress we've made!"
Issue Breakdown
Detailed charts showing issues by category (Screen Reader, Keyboard, etc.) and by severity. Helps you understand what types of problems are most common on your sites.
Resolution Rate
How quickly are issues being fixed? This shows average time from "found" to "fixed" and what percentage of issues have been resolved. Great for measuring efficiency.
Historical Comparison
Compare your current status to previous periods. Are you better off than last month? Last quarter? This helps you demonstrate improvement over time.
Reading the Charts
Don't worry if charts feel intimidating - here are some tips:
- Hover over data points to see exact numbers
- Lines going up in progress charts means things are improving
- Lines going down in "issues remaining" charts is good (fewer problems!)
- Pie chart slices show proportions - bigger slice = more issues of that type
Great for Presentations
The Status page charts are perfect for executive presentations or board meetings. Take screenshots of the charts or reference the monthly reports which include similar visualizations in a formatted PDF.
Keyboard Shortcuts
ReferenceNavigate the portal faster with keyboard shortcuts
What Are Keyboard Shortcuts?
Keyboard shortcuts let you perform actions quickly by pressing key combinations instead of clicking with your mouse. They're completely optional - you can use the portal just fine without them.
Note: On Mac, use the ⌘ (Command) key. On Windows, use Ctrl instead.
Most Useful Shortcuts
If you only learn a few shortcuts, make it these:
Quickly search for anything in the portal
Close any open modal or dialog window
Quick Navigation Shortcuts
Press G followed by another letter to jump to different pages:
Shortcuts Not Working?
Make sure you're not typing in a text field (like a search box or form). Shortcuts only work when focus is on the main page. Click somewhere outside any input field and try again.
Frequently Asked Questions
ReferenceCommon questions about the A3S Client Portal
How do I sign into the portal?
Go to client.a3s.app in your web browser and enter your email and password. If you don't have login credentials yet, contact your A3S representative or check your email for an invitation.
If you forgot your password, click "Forgot Password" on the sign-in page and follow the instructions to reset it.
How often are accessibility audits performed?
We continuously monitor your sites and update findings as issues are discovered or resolved. You'll receive formal PDF reports on a monthly basis.
Think of it like this: we're always watching your sites, but we give you a formal "report card" every month that summarizes everything.
Can I share reports with people who don't have a portal account?
Yes, absolutely! You have two options:
- 1. Download the PDF and email it to them
- 2. Click the "Share" button on any report to generate a public link they can view without logging in
The public link is secure and can be shared with customers, partners, legal teams, procurement departments, or anyone who needs to see your accessibility status.
How long does document remediation take?
Turnaround time depends on how complex your document is:
- Simple documents (few pages, basic formatting): 2-3 business days
- Standard documents (moderate pages, some tables/images): 3-5 business days
- Complex documents (many pages, complex formatting, lots of tables): 5-7 business days
Pro tip: Submit documents early if you have a deadline!
What does WCAG mean?
WCAG stands for Web Content Accessibility Guidelines. It's a set of rules created by the World Wide Web Consortium (W3C) that define what makes a website accessible.
We test against WCAG 2.2 AA, which is the latest version and the current legal standard for most organizations. The "AA" means the middle level of conformance (A is basic, AA is recommended, AAA is the highest). WCAG 2.2 builds upon WCAG 2.1 with additional criteria for mobile accessibility and cognitive disabilities.
You don't need to memorize WCAG - that's our job! But if you see things like "WCAG 1.1.1" in issue descriptions, that's just a reference number for a specific rule.
What happens if I receive a legal complaint about accessibility?
Don't panic! This is exactly why you have A3S. Here's what to do:
- 1. Go to the Evidence Locker
- 2. Request a "Legal Response Package" with Critical priority
- 3. In the notes, mention you've received a legal complaint
- 4. We'll prepare documentation showing your accessibility efforts
Having documented evidence of ongoing accessibility work is your best defense. The portal tracks everything, which works in your favor.
How do I get help if I'm stuck?
We're here to help! You have several options:
- Create a support ticket (Tickets page → New Ticket)
- Email us at support@a3s.app
- Read this guide - use the sidebar to find specific topics
We typically respond to tickets within 24 hours on business days. For urgent matters, mention "URGENT" in your ticket title.
Can I use the portal on my phone?
Yes! The portal is fully responsive and works on mobile devices. Just open your phone's web browser and go to the portal URL. The navigation will appear at the bottom of the screen on mobile devices instead of the side.
Why are there so many issues on my site?
Don't be alarmed by high numbers! Most websites have hundreds or even thousands of accessibility issues when first audited. This is completely normal.
Many issues are the same problem repeated across pages (like all images missing alt text). Once the underlying problem is fixed, many issues get resolved at once.
Focus on the trend over time - the number should go down as we work on remediation. That's the important metric!